FAQ – Mizu AUS / NZ

If you received the wrong item in your shipment or are missing something from your order, please get in touch with us directly at sales@gmhg.com.au.

To help us resolve the issue quickly, include your order number and details about the incorrect or missing item. We’ll organise a replacement shipment and provide return instructions if necessary as soon as we can.

YES. Our limited Lifetime warranty covers all manufacturer’s defects for as long as own your Mizu bottle. Scratches and dents from dropping or normal use do not affect the use or safety of the bottle, but do not qualify for warranty. Paint and graphics are under a one-year warranty if hand washed. ** NOTE – our warranty only applies to bottles and cups purchased an Authorized Mizu Dealer or our website.

Do not put hot liquids in single wall Mizu containers
Do not freeze your Mizu containers
Do not put your Mizu product dishwasher in the microwave
Do not put your Mizu container in the microwave. This can possibly start affecting the paint or the graphics due the extreme heat
Any of these improper uses will void the Lifetime Warranty
Warranty claims are solved with replacement or online credit only

To extend the life of your container’s paint and graphics, hand wash it with soapy water and a bottle brush. Drain and dry it upside down in your dish rack to allow any excess water to escape. For a thorough clean, warm, soapy water with a bottle brush works well. You can also use a mixture of diluted vinegar or water with baking soda. Avoid using steel wool or other abrasive materials, as these can scratch the stainless steel surface.

Mizu uses only the highest quality 18/8 food grade stainless steel, meaning our steel has 18% chromium and 8% nickel. This perfectly balanced mixture leaves no "metal taste" and is the same material found in most commercial kitchens today because it is durable, easy-to-clean and corrosion resistant. Stainless steel is a safe healthy option because chemicals will not migrate to foods and beverages – not so for plastic or aluminum. It’s also a great material in terms of its footprint on the environment. Steel is the world’s #1 recycled material (other than precious metals) with roughly 25% of all steel today coming from recycled sources.

Every Mizu product is completely free from BPA and other harmful substances. We use 18/8 food-grade stainless steel and glass instead of aluminum or plastic because these materials are inherently safe and non-toxic. Stainless steel consists of various earth-sourced minerals, including some that the FDA recommends for a healthy diet. It’s widely used in brewing, food production, and winemaking because it doesn’t retain or affect flavors.

Aluminium is an amazing material for many applications, but has no place in the food beverage industry. All aluminum containers, from reusable water bottles to beer cans, are spray coated with a thin film to stop the transfer of deadly toxins from the materials to the food or beverage. Many of these coatings contain other harmful toxins such as BPA. The commercial food industry has had it right for many years – Stainless steel is the only metal alloy that should be in contact with our food and beverages.

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Understanding MIZU Bottles