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FAQ

USE & CARE

Can I put my Mizu in the microwave?
Can I put my Mizu in the freezer?
How should I clean my Mizu?
Can I fill my Mizu with acidic beverages, milk, or alcohol?
How long do the Everyday Filters & Adventure Purifiers last? Do they have an expiration date?

HEALTH & SAFETY

What’s up with bottles made out of aluminum?
Why stainless steel?
Do Mizu products contain BPA?
Does the paint on Mizu products contain lead?
Do the Everyday Filter and Adventure Purifier remove fluoride?

PRODUCT

How do I stop my Mizu Coffee Lid from leaking?
What does vacuum insulated mean?
Why does Mizu use 18/8 stainless steel?

WARRANTY

What if I have a warranty issue?
Does Mizu have a lifetime warranty?

RETURNS

I received a wrong product or I'm missing a product. How should I proceed?
How do I return an order?

BUYERS GUIDE

How do I redeem a gift card?
Where can I buy Mizu products?

SHIPPING

Why isn't the $50 free shipping applying to my order?
Who should I contact if my order never arrived?
How do I change quantities, cancel an item, or cancel my order?
Has my order shipped and how do I track my order?

CUSTOM

What price breaks are there for big orders?
What kind of printing processes do you use for custom products?
What Mizu products can I customize?
Do custom orders come with a warranty?
How will I give final approval of my Mizu design?
Do I have to design my own Mizu product?
Are there set up fees associated with custom Mizu products?
Where are custom Mizu products printed?
What is the pricing for a custom Mizu order?
Can I mix and match colors in my custom Mizu order?
How long will it take to get my custom order?
What is the minimum order for custom Mizu products?